The Manager, Collectionsâ€™ primary purpose is to manage and support the Collections Department. The department is responsible for informing new, current and former students of the financial status of their account and collect outstanding student payments or set up payment arrangements.
Management and Oversight for Collections Operations (100%)
â€¢ Hire, train and supervise Collection Specialists
â€¢ Is the subject matter expert and decision maker when questions arise.
â€¢ Responsible for making sound judgement decisions regarding the department operations.
â€¢ Guide, support and develop team in an effort to continuously improve processes and the department.
â€¢ Ensure that the functions and responsibilities of the Collections Specialists are performed and reviewed for accuracy.
â€¢ Establish goals for the department and employees and ensure they are achieved. If not achieved, prepare corrective actions to improve.
â€¢ Monitor employee performance and perform analyses to optimize metric achievement and efficiency.
â€¢ Responsible for preparing monthly work schedules for employees to ensure adequate coverage for peek operation time.
â€¢ Responsible for all reporting and regulatory requirements that are established by the Department of Education are followed.
â€¢ Perform analyses and provide data to management to better understand the collection trends, the cause for outstanding AR and collection agency performance
â€¢ Follow the established collections process for current and former students to inform students of upcoming and past due payments scheduled.
â€¢ Track and achieve weekly and quarterly metrics for student payment plan collections, phone and e-mail productivity and bad debt expense.
â€¢ Ensure delinquent out of school accounts are moving through the collections process by identifying delinquent accounts, aging period and payment sources.
Responsible for relationships with external Collection Agencies.
â€¢ Minimum of one to three years of previous call center management experience.
â€¢ Minimum of two to four years collections or business/accounting related work experience required, knowledge of Fair Debt Collection Practices Act (FDCPA) is desired.
â€¢ Clear and professional verbal, written, and interpersonal communication skills required as this position works closely with students and staff.
â€¢ Excellent organization and time management skills are necessary. This position requires continual attention to detail, the ability to handle multiple priorities, meet deadlines and maintain flexibility in a fast-paced work environment.
â€¢ Requires strong analytical and problem solving capabilities
â€¢ Requires a high level of professional ethics and etiquette.
â€¢ Must be able to maintain the highest level of confidentiality as the incumbent regularly handles sensitive material concerning the studentsâ€™ right to privacy.
â€¢ Must be proficient in Microsoft Office Suite and have the ability to utilize multiple systems.
â€¢ Ability to train, supervise and develop a team and work independently.
Rasmussen College is a regionally accredited private college that is dedicated to changing lives and the communities it serves through high-demand and flexible educational programs. Since 1900, the College has been committed to academic innovation and providing the highest standard of education while empowering students to pursue a college degree. Rasmussen College offers certificate and diploma programs through associateâ€™s, bachelorâ€™s and masterâ€™s degree programs online and across its 22 Midwest and Florida campuses. A pioneer in online education, the College is helping lead advancements in innovations such as competency-based education and comprehensive student support services that help working adults advance their careers. The College is also committed to providing a positive impact on society through public service and a variety of community-based initiatives. For more information about Rasmussen College, please visit rasmussen.edu.
At Rasmussen, we are proud to be an equal opportunity employer. We are committed supporting and encouraging diversity in the workplace. We welcome our employeeâ€™s differences regardless of race, color, creed, religion, gender, national origin, sexual orientation, marital status, age, gender identity, disability or veteran status.