Posting Details

Position Information
Link to job brochure:
Classification Title Director of Outreach, Recruitment and Student Support Services
Job Category: Classified Administrator/Manager
Job Open Date: 05/01/2018
Job Close Date:
Initial Screening Date 05/21/2018
Position ID: P0013364
Job Open ID: 7158
Position Title: Director of Outreach, Recruitment and Student Support Services, Categorical
Location 10-Irvine Valley College
Department Student Services - Administration (IVC-024-000)
Term: 12 Months/Year
Salary Schedule Link: Click here for current Salary Schedules
Pay Basis: Monthly
Pay Range: 8 - at $72,948 to $102,636 (salary placement in the salary range will be based upon comparable experience and qualifications; increases are given annually thereafter up to highest step)
% of Range: 100%
Hours per week: 40
Work Schedule Monday through Friday (this position is required to work high school and community events that are sometimes held on weekends and evenings)
Receives Benefits: Yes
Classification Benefits:

The District offers a comprehensive package of insurance benefits to eligible employees, which includes medical and dental insurance, a vision-care plan, life insurance and dependent life coverage, accidental death and dismemberment coverage, and a long-term disability income-protection plan. All premiums are fully paid by the District. Mandatory retirement incentive is with California Public Employees Retirement System (CalPERS).

Position-Specific Benefits:
Additional Position Information:
Additional Information
Summary Description:

A categorical position contingent upon funding from the Student Equity Program (SEP) and Student Success and Support Program (SSSP).

To plan, develop, organize, coordinate, direct and implement the outreach and recruitment programs, services, operations, activities and community relations established to recruit and assist community college students with an emphasis on local high school students and students participating in the Student Equity Program; assist in the selection and distribution of promotional and marketing materials related to outreach and recruitment; provide student success and support program guidance, orientation and guidance to current and potential students; prepare and administer program budgets; and ensure compliance with district and college policies and applicable state and federal laws and regulations related to college functions, including outreach and matriculation.

To foster a culture of collaboration, mutual respect, innovation, and continuous improvement throughout the District; lead by example; actively participate in and support District-wide participatory governance components and activities and other collaborative processes; encourage professional excellence among the staff and promote an organizational culture of customer service, innovation, and quality services.


Receives direction from the Vice President for Student Services.

Works closely and collaborates with the Director of Student Life and Student Equity.

Works closely and collaborates with the Researcher for Student Equity Program (SEP).

Exercises functional and technical supervision over full and part-time classified bargaining unit staff, college work study students, temporary and seasonal professional, technical and support staff as assigned.

Distinguishing Characteristics:
Representative Duties:

Duties may include, but are not limited to the example of duties listed in Job Duties. Please see Job Duties for details.

Knowledge of:

Basic public information, public speaking, community relations, and marketing principles and practices.
Budget preparation and administration.
Confidentiality requirements when dealing with personal and sensitive student information.
Correct English composition, grammar, spelling and vocabulary to include preparation of business correspondence and reports.
District and college policies, procedures, organization, operations and objectives.
Diverse academic, socioeconomic, cultural, disability and ethnic backgrounds of community college students.
Educational advisement of K-12 students and community college students.
Interpersonal skills using tact, patience, and courtesy.
Leadership and training techniques used in the development of a strong working team.
Matriculation requirements and procedures at a community college.
Methods and techniques used in conducting promotional and information sessions for current and prospective students.
Office procedures, methods, and equipment including computers and applicable software applications such as word processing, spreadsheets, and databases.
Oral and written communication skills.
Pertinent federal, state, and local laws, codes, and regulations including Title V Student Success and Support Program and Student Equity Program requirements.
Principles and practices of planning and work organization.
Principles and practices of providing training, work direction, and guidance to lower-level office staff and student workers.
Principles and procedures used in community college outreach and Student Success and Support/Student Equity programs and services.
Student outreach and recruitment strategies and techniques.

Ability to:

Adapt to changing technologies and learn functionality of new equipment and systems.
Assist in developing, implementing, and evaluating public relations and marketing goals, objectives, policies, and procedures related to outreach.
Collect, compile, and analyze detailed data related to assigned functions.
Communicate clearly, concisely and effectively, both orally and in writing, with diverse constituencies within and outside of the District.
Demonstrate interpersonal skills while using tact, patience and courtesy.
Develop, implement and evaluate the delivery of outreach services to students.
Effectively work with faculty, staff, the general public, and the community to assess and respond to their needs.
Encourage professional excellence among the staff and promote an organizational culture of customer service, innovation, and quality services.
Establish and maintain effective working relationships with those contacted in the course of work.
Establish goals and timetables to meet program needs.
Implement and maintain filing and record-keeping systems.
Independently compose and prepare correspondence and memoranda.
Interpret and apply complex and technical State and federal laws and regulations related to outreach and matriculation.
Maintain current knowledge of student outreach, recruitment, and enrollment and matriculation programs for a community college.
Maintain the security of confidential materials.
Perform and oversee the operation of computer, peripherals and software programs, including student information systems, database management, spreadsheet, word processing and specialized software.
Plan and organize work to meet schedules and changing deadlines.
Plan, develop, organize, coordinate, implement, direct and evaluate comprehensive outreach programs to attract, enroll, orient, assist and retain community college students.
Prepare and administer budgets for assigned program areas.
Prepare oral and written reports and recommendations.
Recruit, select, hire, train, mentor, supervise and evaluate the performance of assigned personnel.
Relate effectively to people of varied academic, cultural and socio-economic backgrounds.
Respond to requests and inquiries from students, staff, and the public including regarding the interpretation of matriculation procedures and policies.
Understand and effectively and collaboratively work in a complicated multi-college environment, as well as within a system of community college districts.
Understand, interpret, and apply administrative and office policies and procedures as well as pertinent laws, regulations, and ordinances.
Use correct English usage, grammar, spelling, punctuation, and vocabulary.
Work effectively with others to achieve common goals related to student services including outreach, recruitment and matriculation.
Work with and exhibit sensitivity to and understanding of the varied racial, ethnic, cultural, sexual orientation, academic, socio-economic, and disabled populations of community college students.
Work within the policies, functions, and requirements of area of assignment.

Education and Experience Guidelines:

Any combination of education and experience that would likely provide the required knowledge and abilities is qualifying.


Equivalent of Bachelor’s degree from an accredited college or university with major course work in business or public administration, social sciences, liberal studies, communications, education, counseling, or a closely related field.


Five years of increasingly responsible and directly-related paid work experience in an area of student services, such as student outreach, recruitment or matriculation, preferably in an institution of higher education, including one year of supervisory experience.

License or Certificate:

A valid California driver’s license and proof of insurability is required to drive a district or personal vehicle to other locations, such as local high schools, to conduct work.

Conditions of Employment:

The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Work Environment:

Work is performed in a standard office setting with frequent on and off campus meetings and assignments, including those to local high schools and community events and sites. Position requires flexible hours including evenings, week-ends and occasional holiday community/college outreach events. Duties are typically performed at a desk or computer terminal, however will frequently also be performed at off campus temporary indoor and outdoor sites utilizing telephone and remote computer systems and laptops. The position is subject to noise from office equipment operation; frequent interruptions and contact in person, via email and on the telephone with students, academic, management and classified staff, and others. At least minimal environmental controls are in place to assure health and comfort. Incumbent must be able to commute to off campus outreach sites.

Physical Demands:

Incumbents regularly stand or sit for prolonged periods of time; walk on and off campus pulling lightweight portable luggage carriers with supplies, for short distances on a regular basis; travel via personal automobile to various in-door and out-door locations to attend meetings and conduct work; occasionally stoop, bend, kneel, crouch, reach, and twist; lift, carry, push, and/or pull light to moderate amounts of weight; operate office equipment requiring repetitive hand movement and fine coordination including use of a computer keyboard; verbally communicate clearly and distinctly to exchange information; see in the normal visual range with or without correction; hear in the normal audio range with or without correction.

Additional Position Information:
Additional Classification Information:
Position Specific Benefits:

For more information or to apply for this posting, click here.