A Community College District in Puyallup and Lakewood, Washington invites applications for the position of:

Financial Aid Program Specialist 2

SALARY: $3,105.00 - $3,575.00 Monthly

$37,260.00 - $42,900.00 Annually

OPENING DATE: 06/27/19

CLOSING DATE: 07/11/19 05:00 PM


The mission of Pierce College is to create quality educational opportunities for a diverse community of learners to thrive in an evolving world.

Pierce College is an innovative and equity-focused community college dedicated to helping all students achieve their academic and professional goals.

The Financial Aid Program Specialist 2 position delivers student financial aid advising to prospective and currently enrolled students and their families. The incumbent will provide information/referral for other funding sources, process applications, determine financial aid and loan eligibility, issue awards, and perform other tasks related to the administration and implementation of the student financial aid programs.

Additionally, the Program Specialist 2 is responsible for one or more federal/state/institutional financial aid programs. This position reports directly to the Financial Aid Program Support Supervisor and requires regular and consistent attendance.

We're not going to sugar coat it: this isn't an easy job, but this is a rewarding job. There are some days that are a bit more chaotic than others, but there is never a dull moment! You will discover that every day is different and the lessons you learn increase your value in the organization. You will realize your possibilities along the way.


Financial Aid Responsibilities and Customer Service:

Determine eligibility for federal and state financial aid funding by applying extensive knowledge of regulations governing aid programs.

Determine eligibility using multiple databases and award student loan applications. Analyze aid applications and construct student financial aid awards.

Evaluate academic progress and assist with academic petitions.

Review student data in multiple database systems, such as: cashiering, financial aid, registration,and government databases; analyze data for reasonableness and consistency with other information, contacting outside parties or students when necessary for clarification, making determinations as to how this affects student eligibility, adjusting the aid package and notifying students of changes.

Communicate with students and families via email, phone and in person. Release financial aid disbursements.

Conduct financial aid workshops on and off campus.

Read, interpret and implement federal and state regulations as well as institutional policy. Shows willingness to learn new methods, procedures, and techniques.

Provide information and assistance to applicants in completing financial aid applications.

Provide in-person, culturally responsive financial aid advising and counseling for students, parents, and others seeking information and assistance with all aspects of the financial aid application, eligibility, and disbursement process, while adjusting content to the level of background of each student/person being served.

Respond to telephone inquiries, emails, and in-person inquiries; listen attentively, identify issues and assist to find a resolution in a timely, professional manner, making referrals when appropriate.

Counsel students and/or parents regarding strategies for financing higher education. Assist in placing financial aid payment holds.

Review federal and state written updates and attend training and information meetings to maintain current knowledge of regulatory and institutional changes and policies relative to financial aid.

Program Responsibilities:

Create and oversee Financial Literacy outreach for the Financial Aid department

Assist with determining additional outside funding programs, their eligibility and allocate funding, monitor and reconcile expenditures

Programs to include: Scholarships, Work Force, Opportunity Grant, and third party payments Update and track all necessary materials for program utilizing databases and other software when applicable

Monitor, track and input federal and/or state expenditures

Perform reconciliation of funds and collaborate with others (cashiers, finance, supervisors) to resolve data discrepancies.

Provide information and assistance to program participants, staff and outside entities regarding program content, policies and training.

Serve as department program liaison and collaborate with other Pierce College departments regarding program applicants, outreach material and additional questions.

Communicate with students about the program requirements via email, phone and in person. Assist in developing policies and procedures.

Community Participation:

Participate in various college workgroups and meetings as financial aid representative Present financial aid information sessions to college and community groups.

Additional Office Support:

Light Office duties such as scanning, filing, organization of paperwork and/or training. Maintain desk manual

Other duties as assigned to support the goals and objectives of the department and the college.


Required Qualifications:

Associate's degree in Business, Accounting, or a related field. Demonstrated experience maintaining records.

Experience interpreting policies or procedures.

Ability to perform data entry with a high level of accuracy and attention to detail in a high pressure, fast-paced environment.

Experience providing exceptional customer service over the phone, email and in person.

Special Requirements:

Must not be in default on any student loans.

Must be able to meet security standards of Joint Base Lewis-McChord to obtain and maintain base access credentials.

The successful candidate must consent to and pass a criminal background check after a conditional offer of employment.

Required Knowledge, Skills and Abilities:

Works effectively and efficiently to provide quality service to students and the public to satisfy student service expectations.

Skilled in job-specific knowledge which is necessary to provide the appropriate quantity and quality of work in a timely and efficient manner.

Critical, creative, reflective thinker; will question, search for answers and meaning; evaluate ideas and information and develop ideas that lead to action.

Ability to effectively exchange messages in a variety of contexts using multiple methods.Manages one's time and priorities to ensure assignments are completed in a timely and effective manner.

Adapts to changing business needs, conditions, and work responsibilities.

Values open-mindedness, inclusion, multicultural perspectives and multiple ways of knowing, thinking and being.

Interacts effectively with others to establish and maintain smooth working relationships.Demonstrates responsible personal and professional conduct, which contributes to the overall mission and goals; accepts personal responsibility for the quality and timeliness of work; earns, trust, respect and confidence from the College community.

Demonstrate appropriate depth of knowledge and skill in assigned are as well as Proficiency using MS Office.

Earns the trust, respect and confidence of coworkers and customers through fairness, truthfulness, honesty, sensitivity, reliability and professionalism in all interactions; build and maintain the trust of others; adhere to high standards of integrity and honesty.


Application Requirements:

To be considered for this position, applicants must:

Meet the required qualifications as outlined in this announcement.

Complete the online application profile at http://www.pierce.ctc.edu/dist/hr/. Apply for the specific job opening.

Upload (attach) a cover letter that addresses how you meet the required qualifications as outlined in this announcement. At Pierce College, we value culturally competent and compassionate individuals who bridge diverse backgrounds and perspectives in support of academic equity and excellence. In your cover letter, please address how you will support the mission of Pierce College to create quality educational opportunities for a diverse community of learners to thrive in an evolving world. Please include in your response how your previous education and/or professional experience contribute to your effectiveness in promoting a climate of student success for a diverse community of learners. (Cover Letter)

Upload (attach) detailed résumé of all educational and professional experience. (Résumé) Transcripts are not required in order to apply for this position, however, if you are selected for an interview, you will be asked to bring copies of unofficial transcripts showing completion of the required level of education. Please upload current copies of your transcripts, if available. Unofficial copies of all college and university transcripts must include degree received and confer date.

International transcripts must include a foreign transcript evaluation. For a list of approved credential evaluation services visit: www.naces.org/members.htm (Unofficial transcripts acceptable for application process; official transcripts required upon hire). (Transcripts)

Upload (attach) a list of at least two professional references with names, addresses, telephone numbers, and e-mail addresses. Letters of recommendation will not be accepted. (References)

Special Note: To ensure consideration, application materials should be received no later than 5:00 p.m. on the closing date.

Terms of Employment:

This is a full-time (40 hours per week) classified, overtime-eligible position with Pierce College District. The primary work location will be at Pierce College Fort Steilacoom campus but occasional travel to PierceCollege campuses or sites may occur. Work hours are between 8:00 a.m. and 5:00 p.m. Monday through Friday with occasional evenings and weekend work, and occasional travel as required. This position may be subject to reassignment between campuses or sites.

Salary & Benefits:

The starting salary range of this position is $3,105.00 - $3,575.00 a month (dependent upon qualifications), with annual periodic increments up to $4,040.00. However, your paycheck is just part of the total compensation package. There is an outstanding benefits package which is worth an additional value equivalent to about 30% of your salary. A comprehensive health care benefits package for you and your dependents includes medical, dental and vision insurance. Life and long-term disability insurance plans; vacation, sick and personal leave; reduced tuition; and retirement benefits are also provided. For more information, please visit our Benefits and Leave website at: https://www.pierce.ctc.edu/hrbenefits.

Physical Work Environment:

This position is required to work indoors in an office environment.

Reasonable Accommodation:

Applicants with disabilities who require assistance with the application and employment process will be accommodated to the extent reasonably possible. Requests should be made to the District HumanResources Office by calling 253-964-7342 .Persons who are deaf or hard of hearing may dial 711 to place a call through Washington Relay, the state's free telecommunication access service.

Screening & Interview Process:

Only those candidates who have complied with the application process and meet the required qualifications will be considered. Following the review of application materials, the most qualified candidates will be contacted for an interview. Check the email account you used for the application process for communication regarding the status of your application. Application materials submitted to Pierce College are the propertyof the College and will not be returned.

Conditions of Employment:

An offer of employment will not carry with it any responsibility or obligation on the part of the District to sponsor an H-1B visa. In compliance with the Immigration Reform and Control Act of 1986, proof of authorization to work in the United States will be required at the time of hire. Pierce College has adopted a Drug Free Workplace policy. As a condition of employment, employees must agree to abide by the requirements established in that policy.

Bargaining Unit:

This position has been designated as a bargaining unit position represented by the Washington Public Employee Association (WPEA).

Equal Opportunity:

The Pierce College District is an equal opportunity employer. The Board of Trustees and Pierce CollegeDistrict are committed to providing equal opportunity and will not discriminate in terms and conditions of employment and personnel practices. Decisions are made without regard to race, color, national origin, age, perceived or actual physical or mental disability, pregnancy, genetic information, sex, sexual orientation, gender identity, marital status, creed, religion, honorably discharged veteran or military status, or use of a trained guide dog or service animal.

For more information about this position or assistance regarding your application, contact Human Resources at: [email protected]

Questions regarding equal employment opportunities or discrimination may be directed to the following: Holly Gorski, Vice President for Human Resources/Title IX Coordinator

9401 Farwest Drive SW

Lakewood, Washington 98498

(253) 964-6519

Paula Henson-Williams, District Affirmative Action Officer (253) 864-3229



9401 Farwest Drive SW Lakewood, WA 98498


[email protected]