PATIENT SERVICES LIAISON - Tufts Dental Facilities, Wrentham, MA

Tufts University

Posting Title : PATIENT SERVICES LIAISON - Tufts Dental Facilities, Wrentham, MA
Requisition Number : 1721
City : Boston
State/Province : Massachusetts
Zip code : 02111
Job Description-Overview :

Patient Services Liaison, Wrentham, MA


Tufts University School of Dental Medicine (TUSDM) offers one of the most forward-looking educational environments in dental medicine in the country.Tufts Dental Facilities for Persons with Special Needs (TDF) is a network of seven outpatient clinics that provide dental care to approximately 9,000 developmentally disabled patients in the state of Massachusetts under the umbrella of TUSDM and in partnership with the Massachusetts Department of Public Health (DPH) and the Massachusetts Department of Developmental Services (DDS).Additional patient treatment is provided in the operating room setting at four affiliated hospitals within the state.The TDF program also provides a venue for teaching General Practice Residents through the Tufts GPR Program and fourth year dental students from TUSDM.

The part-time Patient Services Liaison (PSL) is the primary front desk and office support for the Wrentham clinic. The PSL:

  • * Manages the appointment schedule of multiple dentists and hygienists to maximize clinical productivity by scheduling, confirming all patient appointments and backfilling broken or cancelled appointments.
  • * Greets patients, manages the check-in /check-out process by collecting, updating demographic and insurance info, verifying and maintaining patients' electronic health records, including scanning and attaching supplemental documents.
  • * Answers office phones and returns voicemails in a timely and professional manner.
  • * Maintains office equipment, manages inventory of office supplies, and prepares patient records in advance of the next business day.

Job Description - Requirements :

Basic Requirements: High School diploma or equivalent with 1 - 3 years of related experience. Familiarity with dental software, office equipment and Microsoft Office. Ability to lift up to 20lbs. with or without accommodation. The finalist selected for this position must successfully complete all appropriate background checks.


Preferred Qualifications: Prefer 1 - 5 years experience in a fast paced dental setting. Excellent communication and organizational skills. Knowledge of dental terminology and Axium software. Experience with special needs population preferred.

Special Work Schedule Requirements: Part-time position, Thursdays and Fridays

Please apply online at


Tufts University is an AA/EO employer and actively seeks candidates from diverse backgrounds.


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