|Job Title||Patient Relations Associate/UKHC|
|Working Title||Patient Relations Associate|
|Department Name||H4001:Ambulatory Patient Access Services|
|Work Location||Lexington, KY|
|Type of Position||Staff|
|Position Time Status||Full-Time|
|Required Education|| |
|Click here for more information about equivalencies:||http://www.uky.edu/hr/employment/working-uk/equivalencies|
|Required Related Experience|| |
|Required License/Registration/Certification|| |
|Physical Requirements|| |
Sitting at a workstation for extended periods of time; performing repetitive motions which may include lifting and/or carrying up to 25 lbs.
Primarily Monday – Friday between 7AM and 6 PM. This position will not require holiday or weekend shifts.
|Job Summary|| |
This position will be responsible to cover leaves, absences, and other vacancies of Patient Relations Associate positions. The primary function of a Patient Relations Associate is to respectfully acknowledge and greet patients, accurately register patients during the check-in process as well as during patient check-out, accurate appointment scheduling, ensure timely and appropriate follow-up with patients or referring physicians on all appointment requests, and a strong sense to patient privacy by ensuring HIPAA compliancy. Position requires strong attention to detail, accuracy, teamwork, and proficient communication skills.
|Skills / Knowledge / Abilities|| |
The ideal candidate for this position will possess strong attention to detail, accuracy, be team oriented, proficient communication skills, and knowledge with computers and/or Microsoft Office applications.
|Does this position have supervisory responsibilities?||No|
|Preferred Education/Experience|| |
High School diploma or GED and 4 years of customer service experience within a healthcare setting.
|Deadline to Apply||12/20/2016|
|University Community of Inclusion|| |
The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.
As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.
Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.