Patient Relations Associate/UKHC

University of Kentucky

Posting Details

Posting Details

Job Title Patient Relations Associate/UKHC
Requisition Number RE09248
Working Title Patient Relations Associate
Department Name H4001:Ambulatory Patient Access Services
Work Location Lexington, KY
Grade Level 07
Salary Range $15.11-22.74/hour
Type of Position Staff
Position Time Status Full-Time
Required Education


Click here for more information about equivalencies:
Required Related Experience


Required License/Registration/Certification


Physical Requirements

Sitting at a workstation for extended periods of time; performing repetitive motions which may include lifting and/or carrying up to 25 lbs.


Primarily Monday – Friday between 7AM and 6 PM. This position will not require holiday or weekend shifts.

Job Summary

This position will be responsible to cover leaves, absences, and other vacancies of Patient Relations Associate positions. The primary function of a Patient Relations Associate is to respectfully acknowledge and greet patients, accurately register patients during the check-in process as well as during patient check-out, accurate appointment scheduling, ensure timely and appropriate follow-up with patients or referring physicians on all appointment requests, and a strong sense to patient privacy by ensuring HIPAA compliancy. Position requires strong attention to detail, accuracy, teamwork, and proficient communication skills.

Skills / Knowledge / Abilities

The ideal candidate for this position will possess strong attention to detail, accuracy, be team oriented, proficient communication skills, and knowledge with computers and/or Microsoft Office applications.

Does this position have supervisory responsibilities? No
Preferred Education/Experience

High School diploma or GED and 4 years of customer service experience within a healthcare setting.

Deadline to Apply 12/20/2016
University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

For more information or to apply for this posting, click here.