Patient Relations Assistant/UKHC

University of Kentucky

Posting Details

Posting Details

Job Title Patient Relations Assistant/UKHC
Requisition Number RE08627
Working Title
Department Name 7H858:SURGERY/PLASTIC
Work Location Lexington
Grade Level 06
Salary Range $13.45-20.13/hour
Type of Position Staff
Position Time Status Full-Time
Required Education


Click here for more information about equivalencies:
Required Related Experience


Required License/Registration/Certification


Physical Requirements

High level of concentration and mental attention, requires handling light weight objects up to 10lbs, standing , walking, and requires sitting for long periods of time


Mostly Monday-Friday, days 8am-4:30pm, other shifts as assigned;

Job Summary

Requires check in, check out, scheduling patient appointments, answer phones, triage patients to ensure they are connected with the proper staff, cash collections, schedule ancillary services, obtain pre-certs, correct registration of patients into the system, verify insurance and demographic data, reconcile end of day process, provide excellent customer service, monitor wait times expectations, resolve patient complaints in an empathetic and timely fashion, provide teamwork and leadership to prevent and resolve service failure.

Skills / Knowledge / Abilities

computer literate, basic knowledge of medical field and insurance

Does this position have supervisory responsibilities? No
Preferred Education/Experience
Deadline to Apply 01/10/2017
University Community of Inclusion

The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all backgrounds, identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus.

As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities.

Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

For more information or to apply for this posting, click here.