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Instructional Technology Technician

Northeast Wisconsin Technical College

LOCATION:  Green Bay Campus

STANDARD HOURS:  37.5 hours per week. Typical hours Monday-Friday 10:00 a.m. – 6:00 p.m. and every fourth Saturday from September through May. June through August Monday-Friday 9:00 a.m. – 5:00 p.m., no Saturdays; Flexibility required to include other evening and/or weekend hours as necessary.

MINIMUM STARTING RATE OF PAY*: $19.91/hour          

*Current benefit eligible employees will be placed within the pay range based on their current rate/range.

 

Location:  Northeast Wisconsin Technical College, Human Resources, 2740 West Mason Street,  Green Bay, WI  54307-9042. All postings are considered current and available until removed from the website.

 

Northeast Wisconsin Technical College is committed to promoting a learning environment where employees and students of differing perspectives and cultural backgrounds pursue career and academic goals embraced in an environment of respect and shared inquiry.

POSITION SUMMARY

The Instructional Technology Technician expertise spans many areas of instructional and non-instructional technology support including a high degree of knowledge in the areas of telecommunications, audio and video equipment, and personal computer hardware and software. The person in this position must demonstrate a high level of people skills in working with faculty, staff, students, vendors, contractors, and the public. Install, configure, troubleshoot and maintain instructional technology hardware, software, systems, and peripherals.  Provide technical support for student, faculty, and staff access to audio visual and instructional technology resources. 

ESSENTIAL FUNCTIONS

Reasonable Accommodations Statement

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the functions identified in the job description.

Essential Functions Statement(s)

  • Assist with district wide audio-visual equipment set up for events as needed.
  • Schedule, monitor usage, setup, maintain, service and inventory learning technology, audio visual equipment and instructional technology equipment.
  • Provide technical support to faculty and staff in regards to instructional technology and audio visual equipment; assist faculty with classroom hardware and software problems as requested.
  • Respond to faculty or staff requests for loan of audio visual equipment.
  • Assist with maintaining training documentation for faculty and staff on the use of classroom technology and presentation systems.
  • Install, configure, troubleshoot and maintain fixed and mobile classroom interactive audio/video systems used for real-time presentation, course capture, streaming video, and podcasting.
  • Identify computer hardware and software malfunctions and perform appropriate repairs to equipment.
  • Identify and recommend the replacement/purchase of audio visual and computer equipment as faculty and staff needs change.
  • Stay current with new audio visual and computer equipment and trends.


POSITION QUALIFICATIONS

Competency Statement(s)

  • Values - Demonstrate behaviors and action that support the College’s values - Customer Focus, Everyone Has Worth, Passion and Inspiration, Collaboration, Emotional Intelligence, Results and Accountability, Valuing Talent and Well Being, and Ethics.
  • Student Success – Demonstrate behaviors and actions that support student recruitment, retention, and student success initiatives.
  • Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, disability, socio-economic background, or job type.
  • Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
  • Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
  • Working Under Pressure - Ability to complete assigned tasks under stressful situations.
  • Self-Motivated - Ability to be internally inspired to perform a task to the best of one’s ability using his or her own drive or initiative.
  • Accuracy - Ability to perform work accurately and thoroughly.
  • Communication, Oral - Ability to communicate effectively with others using the spoken word.

 

SKILLS & ABILITIES

Education: Associate's Degree Network Specialist

Experience: Minimum two years related experience in instructional technology equipment

**An equivalent combination of education and work experience may be considered

 

Computer Skills

Microsoft Office Suite, web conferencing systems, basic networking knowledge, streaming video applications.

 

Other Requirements

Knowledge of cable, broadcast, and interactive television/videoconferencing/distance learning equipment operation and set up desired; knowledge of IP network operating system administration and maintenance; Knowledge of videoconferencing equipment/Multi-point Control Units use and administration desirable; Ability to train others on video, audio-visual, ITV type equipment; Have basic knowledge of budget processes, purchase requisitions, allocation and inventory procedures.

Must hold a valid driver’s license and be insurable under the District’s standard insurance policy terms.