LOCATION: Green Bay Campus
STANDARD HOURS: 40 hours per week. Monday-Friday 8:00 a.m. – 5:00 p.m., at least one evening 10:00 a.m. – 7:00 p.m. with flexibility required to include other evening and/or weekend hours as necessary.
MINIMUM STARTING SALARY*: $49,050/year
*Current benefit eligible employees will be placed within the pay range based on their current rate/range.
Location: Northeast Wisconsin Technical College, Human Resources, 2740 West Mason Street, Green Bay, WI 54307-9042. All postings are considered current and available until removed from the website.
Northeast Wisconsin Technical College is committed to promoting a learning environment where employees and students of differing perspectives and cultural backgrounds pursue career and academic goals embraced in an environment of respect and shared inquiry.
Advise new and prospective students and staff regarding all aspects of financial aid through various modes of communication. Responsible for following federal regulations when processing applications, electronic files, verification, correspondence, etc. Review, process, and follow up with students regarding appeals, professional judgment, academic plans, verification items, etc.
Reasonable Accommodations Statement
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable Accommodations may be made to enable qualified individuals with disabilities to perform the functions identified in the job description.
Essential Functions Statement(s)
- Advise and assist currently enrolled and prospective students, staff, and the general public with inquiries related to financial aid policies, procedures, and requirements.
- Evaluate student’s financial needs, assist in completion of required documentation, verify applications according to federal regulations; determine and process aid awards, and notify students.
- Analyze various reports such as grades and enrollment status to verify continued compliance and eligibility of students receiving aid under federal guidelines; notify students of changes in eligibility and awards.
- Participates in preparation of campus events and presents financial aid information to new students and parents at campus events.
- Assist with development of retention strategies to increase student success and engagement consistent with College initiatives, i.e. Starfish, Dream Catchers.
- Provide assistance to other Enrollment Services teams; have a general understanding of admissions, registration, student records, and academic advising.
- Present information on financial related topics to currently enrolled and prospective students in various venues, i.e. high schools.
- Participate in the investigation, development and implementation of new services and processes in response to customer needs and trends.
- Apply the College’s Satisfactory Academic Progress policy, review student appeals, monitor academic plans, and maintain software setup to ensure accuracy and compliance with federal regulations.
- Collect and analyze student data to calculate financial aid eligibility and determine awards related to various federal and state programs.
- Assist in technical setup and maintenance of financial aid management system and software upgrade testing.
- Evaluate unusual/mitigating circumstance documentation while adhering to federal regulations for the purposes of exercising professional judgment in determining eligibility.
- Participate in professional development and Federal Student Aid training activities to remain current on federal and state financial aid regulations and guidelines. Provide input for, update and maintain departmental policies and procedures.
- Values - Demonstrate behaviors and action that support the College’s values - Customer Focus, Everyone Has Worth, Passion and Inspiration, Collaboration, Emotional Intelligence, Results and Accountability, Valuing Talent and Well Being, and Ethics.
- Student Success – Demonstrate behaviors and actions that support student recruitment, retention, and student success initiatives.
- Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
- Time Management - Ability to utilize the available time to organize and complete work within given deadlines.
- Accountability - Ability to accept responsibility and account for his/her actions.
- Accuracy - Ability to perform work accurately and thoroughly.
- Decision Making - Ability to make critical decisions while following company procedures.
- Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
- Organized - Possessing the trait of being organized or following a systematic method of performing a task.
- Detail Oriented - Ability to pay attention to the minute details of a project or task.
- Reliability - The trait of being dependable and trustworthy.
- Working Under Pressure - Ability to complete assigned tasks under stressful situations.
SKILLS & ABILITIES
Education: Minimum of Bachelor's Degree in a related field.
Experience: Minimum of two years of work experience directly related to Financial Aid.
**An equivalent combination of education and work experience may be considered.
Proficient in Microsoft Office Suite, Database Management Systems (PeopleSoft preferred)
Must hold a valid driver’s license and be insurable under the District’s standard insurance policy terms.