Director of MBA Programs

Santa Clara University

Director of MBA Programs

Santa Clara University

Department: Business Grad Programs

Part Year: No

FLSA Status: Exempt

Standard Hours (hours per week): 40

Position Purpose:
The Director of MBA Programs works as part of the Graduate Business Programs Office team and has primary oversight for all MBA Programs. This position is responsible for the direction, development and implementation of academic and co-curricular activities from the time an applicant accepts an offer of admission through the student's tenure at the Leavey School of Business. The Director will oversee academic advising, implement academic policy, and represent Santa Clara University to the graduate business student population as well as community organizations and vendors.

Essential Duties and Responsibilities:
1. Administrative Policy and Procedure
2. Program Development
3. Advising
4. Student Engagement
5. Records Management
6. Graduate Business Programs Support1. Administrative Policy and Procedure
a. Serve as primary contact in the Graduate Business Programs office for the MBA Program
b. Work with School of Business staff on creation & implementation of new programs (new curriculum, new degrees)
c. Work with Senior Management and Faculty Directors to develop and implement program initiatives and enhancements
d. Work with the Graduate Business Admissions team to create appropriate messaging and efficient transition of applicants to matriculates
e. Collaborate with Graduate Business Admissions team in determining marketing and recruitment strategies, including participation on the admissions committee and interviews.
f. Partners with Graduate Business Admissions and Marketing team in designing and executing recruitment events (for prospects to matriculates)
g. Serve as primary program liaison with the Global Engagement Office/International Students and Scholars (ISS) for all international student related issues.2. MBA Program Development
a. Develop and maintain detailed procedures and timelines for the operation of the MBA Program.
b. Develop and implement effective and efficient procedures as they relate to students’ academic records
c. Identify areas in which Academic Support can improve its services to students
d. Oversee timely processing of academic requests and quarterly academic tasks (graduation petitions and posting of degrees, grade updates, record updates)
e. Work with faculty program directors, Senior Director and Senior Assistant Dean to develop annual program schedules and make program recommendations
f. Serve as primary liaison to the Office of the Registrar, Bursar’s Office, Financial Aid, IT, Event Planning/Commencement Office, Graduate Records Offices and Leavey School of Business departments for the MBA Program
g. Participate in GBP, LSB & SCU events as program representative
h. Manage MBA program budgets
i. Develop and maintain MBA student portion of the GBP web; recommend changes and improvements
j. Develop and implement strategies that celebrate student academic success.3. Advisinga. Develop and implement a comprehensive orientation program to create a smooth and informative program start.
b. Provide academic direction and guidance throughout the program for the MBA students
c. Manage the coordination of grades to assure timely response from faculty and entry by Student Records. Monitor grades to identify any problem areas and address academic standing situations.
d. Educate and guide new and current students on program curriculum, academic and administrative policies and procedures.
e. Design and implement programs and processes related to academic success and academic standing.
f. In consultation with MBA students, plan and coordinate opportunities and activities that are consistent with each program and population.
g. Ensure compliance with University policies - Campus Save Act, Title IX, Health Insurance
h. Participate in the coordination of new Academic Support and Records Initiatives4. Student Engagementa. Work with Graduate Business Career Management to develop and implement career related programming specific to the MBA
b. Collaborate with Academic Departments, Centers, and Institutes to develop and implement programming for the MS students.
c. Develop and implement co-curricular programming to provide networking and professional development opportunities.
d. Work with the Assistant Director to implement Student Life initiatives consistent with LSB and the University’s Strategic Plans
e. Work with LSB Alumni staff on developing alumni events for MBA Degree alumni
f. Collaborate with GBP Staff to implement an integrated Student Life plan/model5. Records Management
a. Develop and implement process for updating academic records (holds, waivers, transfer credits)
b. Oversee data entry into PeopleSoft system
c. Oversee registration planning and execution for MBA
d. Collaborate with the Office of the Registrar to launch a degree audit
e. Tracks academic standing for all MBA degree programs
f. Working with Senior Director, implement policy changes and updates.
g. Create and maintain an internal resource of GBP courses6. Graduate Business Programs Support
a. Provide support to students, faculty, and staff including academic advising, administrative support to director, operations and logistics and liaison on student life matters.
b. Oversee and coordinate student communication for GBP
c. Support Office Manager with logistics of signature GBP events, identified by the Sr Director or Sr Asst Dean

Provides Work Direction:
2. Student Office Assistants
3. Student leadersD. RECEIVES WORK DIRECTION FROM1. Senior Assistant Dean, Graduate Business Programs

QUALIFICATIONSTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The items below are representative of the knowledge, skills, abilities, education, and experience required or preferred.This position requires the ability to effectively establish and maintain cooperative working relationships within a diverse multicultural environment.GENERAL GUIDELINES1. Recommends initiatives and implements changes to improve quality and services.

2. Identifies and determines cause of problems; develops and presents recommendations for improvement of established processes and practices.

3. Maintains contact with customers and solicits feedback for improved services.

4. Maximizes productivity through use of appropriate tools; planned training and performance initiatives.

5. Researches and develops resources that create timely and efficient workflow.

6. Prepares progress reports; informs supervisor of project status; and deviation from goals. Ensures completeness, accuracy and timeliness of all operational functions.

7. Prepares and submits reports as requested and required.

8. Develops and implements guidelines to support the functions of the unit.

9. Builds and maintains relationships with University departments

Physical Demands:
The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. In accordance with the Americans with Disabilities Act, as amended, the California Fair Employment & Housing Act, and all other applicable laws, SCU provides reasonable accommodations for qualified persons with disabilities. A qualified individual is a person who meets skill, experience, education, or other requirements of the position, and who can perform the essential functions of the position with or without reasonable accommodation.

? Considerable time is spent at a desk using a computer terminal.

? May be required to travel to other buildings on the campus.

? May be required to attend conference and training sessions within Bay Area or in- or out-of-state locations.

? May be required to occasionally travel to outside customers, venders or suppliers.

Work Environment:
The work environment characteristics described below are representative of those an employee encounters while performing the essential functions of this job.(Examples)- Indoor office environment with windows - Cubicle Office space with no ceiling - Private conference rooms available for confidential meetings with students, staff, and faculty for both scheduled appointments and drop-in meetings

? Understanding and support of the Jesuit tradition of education and commitment to the fundamental values of service to others, community and diversity
? Understanding of graduate business education
? Understanding of customer service

? Competency working with students of different cultural, ethnic, racial and socioeconomic backgrounds
? Oral and written communication skills, including experience in speaking to groups of various sizes and of varying cultures.
? Organizational skills including time management, multitasking, and project completion
? Commitment to customer services, both internal and external to the department
? Demonstrated experience in managing and handling multiple projects simultaneously

? Demonstrated ability to plan meetings and events
? Demonstrated ability to understand the needs of graduate students
? Demonstrated ability to understand the needs of international students
? Demonstrated ability to facilitate meetings
? Demonstrated ability to communicate with and engage volunteers
? Demonstrated ability to ability to use information systems or databases to manage event registration, payments, and data about students, faculty, staff and alumni
? Demonstrated ability to complete projects from inception to implementation
? Demonstrated ability to cultivate collaborative interpersonal relationships with internal and external constituencies
? Demonstrated ability to work beyond conventional business hours by having the flexibility to work in the evenings and on weekends when necessary
? Demonstrated ability to independently carry out tasks of varying complexity

Education and/or Experience:
• Bachelor’s Degree required, Master’s Degree preferred
• Minimum 6 years of related work experience in progressively responsible positions, or equivalent combination of education and experience
SCU Experience

Salary Information: Hiring Range: $2,630.29 - $3,056.92 semi-monthly

Close Date: 12/2/2016

Open Until Filled: No

Special Instructions to Applicants:

To view the full job posting and apply for this position, go to

About Santa Clara University
Santa Clara University is a comprehensive Jesuit, Catholic university located in California’s Silicon Valley, offering its 8,800 students rigorous undergraduate curricula in arts and sciences, business, and engineering, plus master’s, Ph.D., and law degrees.

Distinguished by the highest retention rate and ranked second among all master’s universities in the West by U.S. News and World Report, Santa Clara University is California’s oldest operating institution of higher-education. The University is focused on creating an academic community that educates citizens and leaders who will build a more just, humane, and sustainable world.

Santa Clara University is an Equal Opportunity/Affirmative Action employer, committed to excellence through diversity and inclusion, and, in this spirit, particularly welcomes applications from women, persons of color, and members of historically underrepresented groups. The University will provide reasonable accommodations to individuals with a disability.

Santa Clara University annually collects information about campus crimes and other reportable incidents in accordance with the federal Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act. To view the Santa Clara University report, please go to the Campus Safety Services website at To request a paper copy please call Campus Safety at (408) 554-4441. The report includes the type of crime, venue, and number of occurrences.

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