CUNY Start Program Support Specialist (2 positions)

Queensborough Community College

Job Title:  CUNY Start Program Support Specialist (2 positions) 

Job ID:  8020

Location:  Queensborough CC 

Full/Part Time:  Full-Time 

Regular/Temporary:  Regular

CLOSING DATE:  June 5, 2013 



 Provides educational development activities supporting a targeted academic program.

- Assists in developing and preparing program offerings, curricula, guidelines, and related communications

- Promotes program and advises students and College stakeholders on services, policies, and procedures

- Advises faculty, counselors, tutors, administrators and others on program goals, activities, and best practices

- Provides student services such as workshops, seminars, and advising sessions

- Coordinates efforts of faculty, staff, and other service providers to monitor and assess utilization, student progress, and program effectiveness

- Performs related duties as assigned. 


 Higher Education Assistant 

FLSA:  Exempt 


 CUNY Start is an intensive program for incoming college students, both high school and GED graduates, who need to increase their academic proficiency in reading, writing and mathematics prior to enrollment in college credit classes.  The CUNY Office of Academic Affairs, six of the University's seven community colleges and the College of Staten Island work collaboratively to provide students with an innovative approach to developmental education.  CUNY Start is recognized for its carefully designed curriculum and pedagogy, ongoing professional development, and a supportive approach to student development.

CUNY Start has proven to be highly effective at reducing and/or eliminating students' remedial needs within one semester.  In FY 12, CUNY Start served approximately 1,225 students at seven campuses.  In FY13, CUNY Start is expanding to an additional 8 full-time programs serving 1,850 students or 625 more students than in FY12, and by spring of 2014, it is estimated that CUNY Start will serve nearly 4,000 students, more than doubling in size.

The CUNY Start Program Support Specialist conducts comprehensive individual and group student orientations, information sessions and interviews, academic advising, performance feedback sessions and conferences, skills development seminars, workshops, recruitment/outreach, new student orientation and other activities to enable successful program enrollment, completion, college transition and matriculation.  Reporting to the campus CUNY Start Director, the Program Support Specialist may work with a set group of students to cultivate and oversee their educational and advisement plans. 

Other duties will include but not be limited to the following:

- Provide academic and college success advice; general guidance, coaching, mentoring and career exploration support.

- Monitor, evaluate, document and report on students' academic participation and progress, ensure compliance with guidelines, and manage records and files.

- Advocate for students, intervene with appropriate program support services and referrals to faculty, campus learning resources and/or University student development services.

- Deliver program curricula and create training manuals and educational support materials.

- Coordinate regular team meetings with faculty, academic and administrative staff, and actively participate in campus and University meetings and training activities.

- Participate in executing the program's daily operations and logistics.

- Analyze program data, assist with evaluating goals, and develop measurement criteria to perform student learning outcomes assessments and create utilization reports.

-May supervise and train full/part-time professional, academic and/or office support staff. 



 Bachelor's degree and four years' related experience required. 


 Successful candidates will have the following professional and business core competencies:

- Demonstrated experience in academic advising, career advising and/or student development with diverse student populations, particularly underprepared high school or college students in an educational setting or college prep program, required

- Facilitation experience in adult or developmental education and using a holistic and strengths-based approach to student development preferred

- Knowledge of learning strategies, accommodations and accessibility services

- Strong presentation, verbal and interpersonal communication skills to successfully work with and present to diverse learners and audiences

- Experience working with linguistically, culturally and academically diverse students

- Strong work ethic, character and personal integrity, and ability to work with the utmost professionalism, discretion and confidentiality

- Detail oriented with strong organizational, writing, proofreading and editing skills with solid analytical, evaluative and research skills

- Ability to work well in a time-sensitive, dynamic, student centered and responsive office

- Experience working in collaborative settings preferred

- Computer proficiency using standard office software programs/applications 


 $42,873 - $53,032; Commensurate with qualifications and experience. 


CUNY offers a comprehensive benefits package to employees and eligible dependents based on job title and classification. Employees are also offered pension and Tax-Deferred Savings Plans.  Part-time employees must meet a weekly or semester work hour criteria to be eligible for health benefits. Health benefits are also extended to retirees who meet the eligibility criteria. 


 Visit, access the employment page, log in or create a new user account, and search for this vacancy using the Job ID or Title.  Select "Apply Now" and provide the requested information. 

Candidates should provide a resume and cover letter. 

JOB SEARCH CATEGORY :  CUNY Job Posting: Managerial/Professional 


We are committed to enhancing our diverse academic community by actively encouraging people with disabilities, minorities, veterans, and women to apply.  We take pride in our pluralistic community and continue to seek excellence through diversity and inclusion. EO/AA Employer.