Saint Anselm College, a Catholic liberal arts college in the Benedictine tradition, is seeking a full-time, year-round Computer Specialist/Technician. This position is a member of our customer support team working to keep the college running efficiently at the desktop level. You will be part of a dedicated, cohesive team of technicians performing a wide range of technical and non-technical functions to provide computer support services to a dynamic college community. We support students, faculty, staff, administration, and members of the monastic community. The services you will provide involve the installation, configuration, preventative maintenance and repair of computer hardware to include multi-level support of computers, monitors, terminals, printers, and other peripherals.
You will work across campus in different settings to install, maintain, and resolve problems on authorized software and hardware. Additionally, you will instruct, train, and advise customers on hardware and software issues. You will regularly troubleshoot and diagnose a wide variety of hardware and software challenges, repair hardware to correct issues and arrange for outside assistance as needed, as well as evaluate and recommend hardware upgrades for customers. You will perform computer workstation upgrades including installation of hard drives, SSDs, RAM, a myriad of internal components, software installation and customer replacements. You will be responsible for operating system tuning, configuration, installation, and end point protection.
You will be part of a successful team that maintains parts inventory, maintenance and asset management tasks related to hardware/software. Records will be maintained of all work done through our ticket system in accordance with our escalation support model. You will document any new computer procedures, assist in public computer lab support, keep up-to-date on current technologies and staff the Help Desk as assigned. You’ll also be involved in our HawkNet student worker program and assist in their training.Required Skills Associate’s degree in Electronics, Computer Sciences or related field (Bachelor’s degree preferred) plus 1-2 years of relevant technical experience, or equivalent combination of education and experience. Solid base of technical knowledge and skills in computer hardware repair, upgrade and installation including proficiency with tools, diagnostic equipment and software. Strong troubleshooting skills, a thorough understanding of personal computer hardware and software, knowledge of Windows 7, Windows 10, Mac OS 10.7 – 10.12 and other relevant operating environments. Working knowledge of network standards and communication protocols such as TCP/IP. Good verbal and written communication skills, proficiency in training personnel and the ability to interact with a variety of clients and departments. Good customer service and interpersonal skills. Good working knowledge of operating systems and selected application software. Valid driver’s license required.
Successful candidates will be able to assist the college to further its strategic goals for institution-wide diversity and inclusiveness.
It is the policy of Saint Anselm College, while reserving its lawful rights where appropriate to take actions designed to ensure and promote the Benedictine, Catholic principles that sustain its mission and heritage, to comply with all applicable laws prohibiting discrimination on the basis of race, color, national origin, marital status, religion, sex, disability, age, sexual orientation, or veteran status in its employment, programs, or activities. Successful candidates will be able to assist the college to further its strategic goals for institution-wide diversity and inclusiveness.