ASSOCIATE IT SUPPORT REPRESENTATIVE - Office of Information Technology

Tufts University

Posting Title : ASSOCIATE IT SUPPORT REPRESENTATIVE - Office of Information Technology
Requisition Number : 1778
City : Boston
State/Province : Massachusetts
Zip code : 02111
Job Description-Overview :

The Office of Information Technology (OIT) provides support, training, development, project management, consultation and systems management for all Information Technology issues for the Tufts University School of Medicine, Sackler School of Graduate Biomedical Sciences, Public Health and Professional Degree Programs and the Gerald J. and Dorothy R. Friedman School of Nutrition Science and Policy.

The Associate Information Technology Representative provides:

* customer service and support to end users on a variety of technical issues

* technical troubleshooting

* machine builds/rebuilds

* software/hardware installs

* machine security

* customized IT solutions

* remote and in-person desktop support

* web updates

* customized IT solutions

* ad-hoc training, and computer lab or presentation support

* Consults with staff to understand their technology needs

* Relies on pre-established guidelines with some independent creativity and latitude to perform job functions

Job Description - Requirements :

Basic Qualifications: An Associate's degree in a technical field with up to 1 year of related experience OR High School diploma or Equivalent with specialized training, certification, or 1yr+ of equiv work experience in the field or related area. Knowledge and understanding of effective practices for IT service delivery and support, detail oriented and able to multi-task in a busy environment, and must be able to lift up to 50 lbs with or without accommodation.

Preferred Qualifications: 2-3 years of equivalent work experience in the field or a related area. Has knowledge of commonly-used practices and procedures within the field.

Special Work Schedule Requirements: Potential for overtime and weekends on call.

Please apply online at


Tufts University is an AA/EO employer and actively seeks candidates from diverse backgrounds.


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