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APPLICATION SUPPORT SPECIALIST - Information Systems

Tufts University

Posting Title : APPLICATION SUPPORT SPECIALIST - Information Systems
Requisition Number : 1822
City : Boston
State/Province : Massachusetts
Zip code : 02111
Job Description-Overview :


Information Systems is responsible for developing, implementing and managing information technology strategies, systems and processess which will enable the Dental School and remote clinics to effectively achieve their information technology needs


The Applications Support Specialist will develop, maintain and troubleshoot the clinic information systems installed within the Dental School, Tufts Dental Associates and Tufts Dental Facilities. Travel to multiple sites per week is required as this position will support end-users in various locations.In addition, this person will be responsible for:


·developing reports using Crystal Reports


·creating user accounts


·setting user security


·providing end-user trainingto staff, faculty and students


·assistingthe rest of the team in managing network services such as network connectivity and access to email, fileshares and print servers



Job Description - Requirements :


Basic Qualifications: Bachelor’s Degreeand 2years ofprogressive responsibility in the direct delivery of IT support services.Experience in managing & supporting a client/server application; specifically in the realm of patient care, familiar with Oracle & SQL databases, MS Office, PC and MAC basics, excellent communication skills (both written and verbal), Detail oriented and able to multi-task in a busy environment, must be able to lift up to 30 lbs with or without accommodation.


 


 


Preferred Qualifificaitons: Knowledge and experience in the use of ad hoc reporting tools, Crystal Reports and MS SQL, especially in terms of patient care and in higher education. Frequently handles time-critical projects.Supports users at various levels of computer literacy using varying types of hardware/software.Capable of training users, making presentations to an internal audience and interacting positively with upper management.


 


 


Special Work Schedule Requirements: Travel to multiple sites per week is required. Position may require off hours and weekends to support special events or classes and extreme situations where equipment needs to be repaired to ensure readiness for patient care, classes and events.




 


Please apply online at http://hr.tufts.edu/jobs


 


JOB REQUISITION #:1822




Tufts University is an AA/EO employer and actively seeks candidates from diverse backgrounds.


PI60094882

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