To manage a successful territory relationship management recruitment plan and participate as an engaged member of the Office of Admissions team.
Provide exceptional customer service to all students and guests
Work with supervisor in analyzing application and enrollment trends in order to develop appropriate territory recruitment strategies; assessing effectiveness and adjusting strategies as necessary
Travel (at supervisors discretion) to attend recruitment events and make presentations to prospective and admitted students and parents at high schools, community colleges, and evening programs targeting new freshmen, transfer students, domestic international populations, and other target populations as determined by supervisor
Multitask and manage daily responsibilities in the Banner Relationship Management system
Develop and maintain knowledge and understanding of current admissions standards, college placement tests, curriculum prerequisites degree requirements, and restrictions and exceptions for potential undergraduate applicants
Develop and manage relationships with key constituencies in territory to include high school and community college counselors, Angelo State University alumni, current students, and parents
Proactively use and leverage Banner Relationship Management (BRM) system to segment and identify candidates for follow up
Leverage social media outlets to connect and communicate with students in an assigned territory
Possess a generalist knowledge the Angelo State University student experience, and the ability to communicate that experience in a clear and concise manner
Work together with supervisor and colleagues to execute best practices in territory management
Possess a strong understanding of cultural competency, and how to communicate effectively to different audiences
Ensure all students in assigned territory are aware of deadlines, application procedures, and financial aid eligibility criteria
Understand FAFSA deadlines, process, procedures, and changes in order to accurately advise students
Possess a generalist knowledge of all Angelo State University programs and services, in order to refer students to the appropriate contact
Develop and maintain professional relationships with staff in all enrollment units at Angelo State University
Support the daily campus visit program by giving presentations and providing tours
Reactively answer questions via phone, e-mail and mail in a timely manner
Participate in meetings, committees, and special projects on behalf of the Office of Admissions as appropriate
Support institutional, divisional and departmental objectives
Support all staff professional development and training opportunities
Assist colleagues with team projects
Participate in other duties as assigned
Knowledge, Skills and Abilities
Ability to: operate independently, exercising independent judgment and discretion and with little or no guidance, and to be able to make decisions on behalf of the Office of Admissions and the university that are appropriate, timely, and defensible; display strong organizational skills; communicate effectively, both in writing and orally, with individuals and large groups; quickly gain familiarity with university policies, procedures, and programs; work cooperatively as part of a team with a variety of people, including students, faculty, and administrators; promote activities using skills such as writing, advertising, and design; serve as liaison with other departments/institutions; explain and implement policies and procedures.
Good knowledge of: a student centered/customer service oriented philosophy is essential; good management principles and practices and their application; techniques and procedures used in program development; developing, reporting and evaluating programs; knowledge and understanding of the structure and chain of responsibilities within a university; record keeping systems; public relations and marketing principles; use of automation in the workplace.
Experience: compiling and analyzing information; identifying and defining problems/alternatives and developing recommendations; presenting information clearly and concisely; planning, organizing, and implementing workshops, programs, and conferences; extensive experience speaking publicly to small and large groups
Physical Requirements Ability to lift and move 40 pounds. Willingness to travel for several weeks in the fall and in the spring and to work selected evenings and weekends.
Education: A Bachelors degree required.
Other: Valid driver's license.