|Job Title||911/Police Communications Operator|
|Job Description|| |
The 911/Police Communication Operator operates as a primary point of contact to coordinate, monitor, and record police activities ensuring prompt response to requests for police assistant in emergency and routine situations.
|Required Qualifications|| |
High school diploma or equivalent.
One year of experience using computer systems for entering, updating, and retrieving information.
State certification on the NCIC/FCIC computer system or obtain within three months of employment.
Florida State Certification for 911 Public Safety Telecommunicator or obtain within twelve months of employment.
Must possess a valid driver’s license.
Proficiency in typing.
Must be able to pass a background check in accordance with FDLE guidelines.
Must be available to work various shifts including day, afternoon, and night hours on a rotational basis as the needs of the University dictates.
|Preferred Qualifications|| |
Previous 911, police, fire, or emergency medical dispatch experience with current certifications in NCIC/FCIC and State of Florida 911 Public Safety Telecommunicator Certification
|Knowledge, Skills & Abilities|| |
Knowledge of a typical office computer system and video display terminals.
Knowledge of local, state, and federal communication laws.
Knowledge of law enforcement agencies in Lee, Collier, Charlotte, Glade, Hendry, and Sarasota counties.
General knowledge of transit policies and procedures pertaining to the university.
Knowledge of and ability to use various types of office equipment and multi-line telephone system.
Knowledge of fire and intrusion alarm monitoring systems and operations.
Knowledge of two-way radio operations.
Excellent customer service skills.
Ability to proficiently type on a standard computer keyboard.
Ability to listen accurately, retrieve facts, derive meaning, and draw conclusions.
Ability to operate in an interactive, culturally diverse group environment.
Ability to function effectively in high stress emergency situations.
Ability to properly record police services provided and compile reports.
Ability to handle several activities simultaneously.
Ability to communicate effectively in person, by phone, by radio, and through written communication.
Ability to exercise flexibility, good judgment, and discretion.
Ability to coordinate vehicles to ensure scheduled routes.
Ability to maintain NCIC/FCIC and State of Florida 911 Public Safety Telecommunicator certifications.
|Salary Range||$14.37 - $15.09 hourly ($30,000 - $31,500 annually)|
|Essential Job Duties|| |
•Operates as a primary point of contact to coordinate, monitor, and record police activities ensuring prompt response to requests for police assistant in emergency and routine situations.
•Provides directions, information, and assistance to callers and visitors to the University Police department.
•Responsible for dispatching officers in an efficient manner to emergency and service calls.
•Coordinates emergency calls and relays information and assistance requests involving emergency services from other jurisdictions or agencies.
•Monitors the field position and activities of department personnel.
•Inputs and transmits call information using the communications and dispatch systems.
•Operates two-way radio to dispatch calls to public safety units and to receive and communicate information.
•Monitors fire and intrusion alarms for all university buildings.
•Prepares various logs, reports, and forms.
•Runs FCIC/NCIC checks as requested by field units and maintains records system as required.
•Monitors dispatch center alarms, 911 and campus telephone, and other equipment to assure proper functioning. Notifies technician when systems malfunction.
•Serves as essential personnel and provides assistance in the event of an emergency on campus including pre-storm preparation, post-storm clean-up and replacement of stored goods to ready campus for operation after a storm; or other services assigned.
•Works various shifts including day, afternoon, and night hours on a rotational basis as the needs of the University dictates.
Other Job Duties
|Other Duties|| |
•The omission of specific duties does not preclude management from assigning such duties not indicated herein if such duties are logically related to the position.
Posting Detail Information
|Open Until Filled||No|
|Special Instructions to Applicants|| |
The written exam for qualified applicants will be held on Tuesday, February 14, 2017 at 8:30 a.m. on the FGCU campus. Eligible candidates will be contacted by Human Resources via email once the position closes.
The typing test for qualified applicants will be held on Tuesday, February 14, 2017 immediately following the written exam on the FGCU campus during scheduled appointments.