Rogue Community College is a comprehensive three-campus public community college serving two counties in beautiful southern Oregon. The rapidly growing region is an area of scenic beauty, exciting recreational and outdoor opportunities, and cultural diversity. The College offers five two-year degrees, 80 career and technical training programs; a variety of workforce and short-term training, academic skills, and community education classes; plus services to the business community with an annual enrollment of 5717.34FTE.
General Statement of Responsibilities:
Provides welcome, informational, intake, status, and referral services to current and prospective students. Acts as central point of contact for in-person, phone, email, and web-based student service, especially regarding registration, financial aid, and cashiering. Advocates for needs of students, teaches students to access self-service College resources. Communicates and acts in accordance with applicable federal and state regulations and institutional policies and procedures.
Examples of Duties - Essential Functions:
1. Works a rotating schedule to enable readily-accessible service, continual cross-training, and effective use of resources.
2. Maintains confidentiality and security of protected student information in accordance with FERPA regulations.
3. Provides effective, efficient, empathetic, and professional student assistance.
4. Accurately processes incoming student forms and documents.
5. Efficiently utilizes computer software and resource documentation to provide information.
6. Recognizes circumstances and manner in which to refer students or issues outside of Rogue Central for resolution.
7. Updates reference guides and self-service tools, scans and copies documents, etc.
8. Instructs students in use of on-line resources; assists students with registration processes and procedures using on-line and in-person systems.
9. Processes batch registrations for off-site activities; processes transcript and enrollment verification requests.
10. Explains and provides information on how institutional policies and academic progress may affect student financial aid.
11. Questions discrepancies in financial aid application data and documentation.
12. Provides students with information on funding resources, application procedures and deadlines, and financial aid eligibility. Assists in application process as appropriate.
13. Maintains scholarship information and application access via Scholarship Central.
14. Provides educational benefits information to veterans.
15. Assesses and communicates financial aid file status information to students.
16. Processes payments, payment vouchers, and waivers. Records, balances, and deposits monies.
17. Assists students in understanding account balances, payment obligations, options and deadlines, and consequences. Interpret collection policies and procedures to students.
18. Provides tax credit information and statements to students upon request.
19. Serves as student advocate, as appropriate, regarding account resolution.
20. Performs other duties as assigned.
Education: An Associate's Degree is required.
Only degrees received from an accredited institution will be accepted: accreditation must be recognized by the office of degree authorization, US Department of Education, as required by ORS 348.609. Final candidate will be required to provide official transcripts for required degree.
Experience: Five years of direct customer service experience and a broad range of experience with current computer applications are required. A high degree of technical aptitude is required.
Knowledge of: Federal student financial aid regulations and the Family Education Rights and Privacy Act (FERPA); office procedures; archival requirements; networked databases; computer programs including Microsoft Office Suite® products; basic mathematics; human relations; customer service principles.
Skills: Effective customer service skills; strong verbal and written communication skills; current and relevant computer skills; accounting, multi-tasking and organization skills. Bilingual skills preferred.
For the complete job posting (including salary and benefits), instructions on how to apply and RCC's online application system, visit our website at https://jobs.roguecc.edu/. Only online applications will be accepted. EOE.
For assistance in applying for this position you may contact Human Resources at (541) 956-7329.
ONLY FINALISTS WILL BE INTERVIEWED. ALL APPLICANTS WILL BE NOTIFIED BY EMAIL AFTER FINAL SELECTION IS MADE. INTERVIEW COSTS ARE AT APPLICANT'S EXPENSE. ROGUE COMMUNITY COLLEGE IS AN EQUAL OPPORTUNITY EMPLOYER AND DOES NOT DISCRIMINATE ON THE BASIS OF RACE, RELIGION, COLOR, GENDER, AGE, NATIONAL ORIGIN, OR DISABILITY. FINAL CANDIDATE WILL BE REQUIRED TO SHOW PROOF OF ELIGIBILITY TO WORK IN THE UNITED STATES AND PROVIDE OFFICIAL TRANSCRIPTS FOR REQUIRED DEGREE. ONLY DEGREES RECEIVED FROM AN ACCREDITED INSTITUTION WILL BE ACCEPTED; ACCREDITATION MUST BE RECOGNIZED BY THE OFFICE OF DEGREE AUTHORIZATION, US DEPARTMENT OF EDUCATION, AS REQUIRED BY ORS 348.609. ACCOMMODATIONS FOR PERSONS WITH DISABILITIES WHO ARE SELECTED FOR INTERVIEWS WILL BE PROVIDED WITH A 24-HOUR NOTICE TO THE HUMAN RESOURCES OFFICE.
Recognizing diversity as a defining characteristic of American society in the 21st Century, Rogue Community College has increased its efforts to become a multicultural institution. We are doing this, in part, through recruitment strategies designed to enhance the diversity of faculty, staff, and students. Experience and expertise in working respectfully across cultural differences are therefore highly desirable.